Safety

Safety

Inspired by nature, Klorane is committed to offering you ever more natural and eco-designed skincare without compromising on safety and effectiveness.

How can I be sure of the quality and safety of your products?

Consumer safety is an absolute priority for the Klorane brand and Pierre Fabre Laboratories and, in accordance with European legislation, each of our products is evaluated by an expert toxicologist before it is placed on the market.

Within the Klorane brand and Pierre Fabre Laboratories, the evaluation of product safety is based on three tests:
- assessment of the safety of raw materials
- assessment of finished products
- cosmetovigilance: our service ensures the follow-up of product tolerance in order to answer consumer questions and outs forward any element likely to improve the product.

What should I do if I have any problems or reactions after applying a product? (itchiness, irritation, redness, etc.)

We invite you to contact our cosmetovigilance service by clicking here: contact.klorane@pierre-fabre.com to detail the problem, the circumstances under which they occurred and your contact details. The cosmetovigilance department will try to get back to you as soon as possible.

What should I do if there is a problem with the packaging of my product (pierced tube, broken cap, etc.)?

We’re very sorry that you’ve encountered an issue with one of our products. We invite you to contact our customer service department: services.client.canada@pierre-fabre.com@pierre-fabre.com

Do your products have an expiry date?

Yes, the expiry date guarantees the effectiveness of the active ingredients in the product as well as the quality of correct preservation of the various ingredients. Beyond this date, we no longer guarantee the product's effectiveness. It is therefore preferable to refrain from using the product.
There is also a lifespan after opening the product. Every product has an icon (e.g., an open pot) on the packaging, which mentions the duration of the expiry after opening, expressed in months.

Can I use your products if I'm pregnant / if I'm breastfeeding?

It depends on the product. To get the answer, please check the dedicated product page: there you'll find whether the product can or cannot be used while pregnant or breastfeeding.

Do your products contain silicone?

We completely understand why you've asked. Some Klorane products include silicone, but only those that have been proven to be safe. In 2021, all Klorane shampoo formulas (except dry shampoos) and shower gels and creams will be reviewed and silicones will be completely removed from their formulas.

Do your products contain parabens?

Yes, some Klorane products include parabens, but only those that have been proven to be safe. Parabens are the original natural preservatives
that protect cosmetic products from bad bacteria and fungi. They have long been used in cosmetic products.
Listening to consumer concerns, Pierre Fabre Laboratories will replace parabens as and when they are reformulated. As a result, new products on the market will no longer contain parabens.

COMMITMENTS

COMMITMENTS

Klorane is a brand committed to the planet: it has never ceased to explore and protect the riches of nature, while respecting human beings.

Does your packaging use recycled materials?

One of our commitments in our environmental approach is recycling our packaging.
All plastic packaging (tubes and bottles) of our products contain at least 25% recycled plastic.
Our shampoo bottles contain between 50% and 100% recycled plastic.

Are your products made in France?

98% of our products are made in France. We prioritize MADE IN FRANCE, by promoting short supply chains between our extraction site, our laboratory supplier and our production site in order to minimize our impact on the environment in the Tarn region.
The other 2% not produced in France are the baby wipes, hair nutritional supplements, sprays and dry shampoos for industrial know-how reasons. The Klorane brand and, more broadly the Pierre Fabre group, is committed to combining our region of origin, Occitania and the company's development.

What is the link between Klorane and Klorane Botanical Foundation?

Klorane Botanical Foundation is a company foundation of Pierre Fabre Laboratories, created in 1994. Its mission is to protect and enhance plant heritage. For more than 25 years, it has sown the seeds of botanical passion around the world. Through its commitment to various programmes (Graine de Botaniste, UNESCO Green Citizens, Botany For Change), Klorane botanical foundation gives plants the role they deserve in our lives and cities. Klorane, a founding member of the foundation, supports the commitment of Klorane Botanical Foundation.
Discover all the foundation's actions on

Your products are sold in China. So you test your products on animals!

We do sell our products in China and the tests imposed by local regulations are carried out by laboratories accredited by the Chinese authorities. Some of these tests are carried out on animals. However, we do not condone this method which we cannot oppose. European cosmetics as well as other international associations of professionals in the cosmetics industry engage in a dialogue with Chinese authorities to put an end to this requirements.
Laboratoires Pierre Fabre Dermo-Cosmétique, and thus the Klorane brand, as a member of Cosmetics Europe, supports actions to convince Chinese authorities to remove these tests on animals and to use alternative methods, as is already the case in Europe. We believe that it's by working with the Chinese government that we will be able to move things forward.

What measures are you taking to ensure that the ingredients you use are grown with respect for the environment and farmers?

We are committed to respecting the environment and human beings (including farmers) on several levels:
On the scale of Klorane brand:
To work in a sustainable way with our suppliers and partners, we have a responsible purchasing Charter (which will soon be available on the website). We prioritize short supply chains and suppliers committed to circular economy. We evaluate 100% of our suppliers on their ethical practises and methods of production. We prioritize sustainable relations with our suppliers and prioritize local suppliers.

Thanks to the Klorane Botanical Foundation, we are making sure that the development of social and environmental projects in relation to the supply chains. Klorane Botanical Foundation, a corporate foundation for the protection and development of botanical heritage, acts to preserve plant biodiversity in a sustainable way and pass on botanical knowledge. Find all the actions throughout the world of Klorane Botanical Foundation on their website:

On the scale of Pierre Fabre Group:
Several initiatives have been put in place by the group, which is managed by our Natural and Environmental approach, the Pierre Fabre Green Mission. It also guarantees the sustainability and respect for plant resources that we use.
Within our two botanical conservatories, a place to protect and research, we ensure the preservation of many endangered plant species.

These commitments have been recognized by certification:
In 2019, the Pierre Fabre Group evaluated its CSR approach according to ISO 26000, achieving the excellence level of ECOCERT 26000.
Klorane is a brand of the Pierre Fabre Dermo-Cosmétique Group that has the highest level of Evaluation For Life, with a score of 81.5%.

We invite you to click on the following link to find out more about the actions taken by the Pierre Fabre Group:

Are your products tested on animals?

The safety of each commercial product remains our primary concern. However, concerned with animal welfare, our laboratory is a pioneer in identifying, developing and validating alternative methods to animal testing.

Thus, our laboratory complies with current regulations. In fact, we have actively contributed to European research programmes led jointly by the European Commission and the cosmetics industry in this field.

Do your products contain palm oil?

Palm oil, from oil palms, is grown intensively in various parts of the world and has a heavy impact on biodiversity. The sustainable supply of palm oil and palm derivatives is one of our laboratory’s major concerns.

From 2017, we have not used palm oil (obtained from mesocarp - flesh - palm fruit) in our products, and we have reduced more than 90% our use of palm oil (obtained by extraction from the seeds - kernels - fruit of the palm oil) for long-lasting palm oil certification.

Do you have a waste management policy in place? What actions are you taking?

The Klorane brand is a part of Laboratoires Pierre Fabre Dermo-cosmétique. With regards to this, the aim of our group is to: Reduce our waste by 15% by 2025.
We are also committed to addressing the issue of waste beforehand by eco-designing our products. This issue is addressed in our packaging, for example, through the removal of boxes and labels, lighter packaging, using recycled and recyclable materials, etc. The issue is also addressed in our formulas by reducing the amount of ingredients...

Our goal is in line with the goal detailed in the French government's "Anti-Waste Law" : -15% between 2020 and 2030.
Moreover, by following the link below, you will be able to discover all of the group’s commitments: https://www.pierre-fabre.com/fr/notre-groupe/nos-engagements/notre-politique-de-developpement-durable
Here are the commitments made by Klorane:

Naturalness

Naturalness

Inspired by nature, Klorane is committed to offering you ever more natural skin care.

Are your products vegan?

All Klorane products are vegan (no animal-origin ingredients). With the exception of products from the Flax range (an animal derivative is used in the fragrance), the Chamomile and Honey brightening suncare range, the Acacia Honey Junior detangling hair and KERATINcaps dietary supplements.

Are Klorane products organic?

Klorane skincare is formulated with 2 main principles: naturalness and safety for the whole family. In fact, it's not just because an ingredient or a formula is natural or organic that it is not harmful. Only tolerance tests, rigorous clinical monitoring of our developments and a cosmetovigilance service allow us to ensure an excellent level of safety. The multitude of existing organic labels are absolutely no guarantee of safety, which allows us to certify the source of ingredients. Most independent organic labels prohibit, for example, chemical preservatives, silicones, fragrances and synthetic dyes... but the substitution ingredients used are not always safer:
- Essential oils used to replace synthetic fragrances can be highly allergenic depending on the target to which they relate. Allergic people will of course be more sensitive, but someone tolerant, after repeated use, can become sensitive to an allergenic.
- The alcohol that replaces preservatives is a drying product for the epidermis, which also encourages the penetration of allergens.
These few examples explain why Klorane chose not to go through organic formulation in order to always prioritize the balance between safety and naturalness, especially among our most fragile consumers: babies. But for many of our ingredients, we have chosen organic certified or guaranteed them without any phytosanitary treatments.

Are Klorane's products biodegradable?

Since 2021, all rinse-off Klorane products will be biodegradable according to the OCDE 301B test. The biodegradability of our products is tested under normal conditions of use, i.e. in a bathroom connected to a waste water treatment system.

Do you use natural ingredients?

At Klorane, we have made the decision to prioritize natural-origin ingredients that have demonstrated their tolerance and effectiveness: new non-rinse 2018 body and baby products are the proof of at least 95% natural origin (excluding Eryteal).

From 2019, Klorane continues to improve: all of our new non-rinse treatments will be formulated with at least 95% ingredients of natural origin. The remaining percentages are essential ingredients for stability and / or sensory qualities that do not have natural equivalents that are also relevant and effective at present.

We have also made the choice of having 100% of our plant-based active ingredients. We prioritize organic cultivation or phytosanitary treatments (products, fertilizers). A quarter of our plants (which are used for our plant extracts) are grown in our own fields and by our own farmers.

Are Klorane products natural?

A product is said to be "natural" if the content of its natural formula or natural-origin ingredients is at least 95%.

At Klorane, we have made the decision to prioritize natural-origin ingredients that have demonstrated their tolerance and effectiveness: new non-rinse 2018 body and baby products are the proof of at least 95% natural origin (excluding Eryteal).

From 2019, Klorane continues to improve: all of our new non-rinse treatments will be formulated with at least 95% ingredients of natural origin. The remaining percentages are essential ingredients for stability and / or sensory qualities that do not have natural equivalents that are also relevant and effective at present.

We have also made the choice of having 100% of our plant-based active ingredients. We prioritize organic cultivation or phytosanitary treatments (products, fertilizers). A quarter of our plants (which are used for our plant extracts) are grown in our own fields and by our own farmers.

General questions

General questions

All the answers to your general questions about the Klorane brand and its products.

How can I subscribe to the newsletter?

You can subscribe to our newsletter simply and quickly via the sign up box found at the bottom of our homepage.

What do you do with my personal details?

We respect the data and privacy of our customers. Your data will only be kept in our database and will never be disclosed to third parties.

Can I make a hair/skin diagnosis?

Our online diagnosis is getting a makeover. But don't worry, you can be notified when it's ready by signing up to our newsletter!  

Do you have a newsletter?

The Klorane newsletter is about to bloom and will be ready soon! We promise that we keep you up-to-date as soon as it flowers ;)

How can I unsubscribe from the newsletter?

You can unsubscribe at any time by clicking on the "unsubscribe" link found in our newsletters.

What are my points of sale in my area? Where can I buy Klorane products?

Our products are sold exclusively in pharmacies, parapharmacies or online sales sites, where you can find your nearest point of sale on the store locater page.

Can I have some samples?

Even though we'd love to offer samples, unfortunately, we cannot. We invite you to visit one of our points of sale. You can find your nearest point of sale on the 'Our points of sale' page.

What products are already available in "travel size"?

Most of our skincare products (shampoos, dry shampoos, conditioners, etc.) are available in a travel size to lighten your suitcases. Find the information regarding the available contents directly in the relevant product descriptions.

How can I find the price of your products?

The price of our care products is available directly from our partner distributors. You can find your nearest point of sale on the 'Our points of sale' page.

How can I get the list of ingredients for a product?

The complete list of ingredients is indicated on each product according to the regulations in force, but also on the dedicated product page. If you have any questions, you can contact us directly via the 'Contact Us' section.

I am a professional and I want to work with Klorane products in my pharmacy, how do I do it?

We would like to thank you for your interest in our brand :) Please contact us: contact.klorane@pierre-fabre.com, with request and contact details. The Klorane sales teams in your area will get back to you as soon as possible.

I am an influencer who specialises in beauty products. Could we discuss a partnership?

We would like to thank you for your interest in our brand :) Please contact us here: contact.klorane@pierre-fabre.com, with the subject of your request and contact details. The relevant teams will get back to you as soon as possible.