- LABORATOIRES KLORANE - 
- PIERRE FABRE DERMO-COSMETIQUE -
PRIVACY POLICY



Thank you for visiting Our Website. Ensuring data protection and data security for our customers and users is a top priority for Us at Pierre Fabre.
This Privacy Policy explains what information is collected when you visit and use Our Website and how this information is processed.

Who we are?

This Website https://www.klorane.com/au-en/ ("Website"), is operated by

Pierre Fabre Australia Pty Ltd
901/1 Elizabeth Plaza
North Sydney,
2060, NSW
Australia

(hereinafter "Pierre Fabre", "We", "Our", "Us") who is the data controller of any Personal Information which may be collected from you on the Website for the purposes described below. We invite you to read this Privacy Policy carefully to acknowledge the conditions of your Personal Information processing when visiting our Website. Please note that it may be updated at any time by Pierre Fabre. The date of the most recent revision will appear on this page. We suggest that you refer back to it on a regular basis.

 

Information we collect about you

Depending on the services provided by our Website and used by you, your choices and the configuration of your terminal (with respect in particular to cookies and other trackers), Personal Information concerning you (your "Personal Information") collected and processed by Pierre Fabre mainly include:

  • In using our Website, you may also voluntarily provide Personal Information which include: your family name, first name, address, e-mail address, phone number, your preferences and interests, and any personal details required to resolve any request or complaints.
  • When you visit our Website, our server automatically collects certain browser or device generated information, including but not limited to: your domain; IP address; date, time and duration of your visit; browser type; operating system; and page visits.

    [We do not use this automatically collected information to try to identify you, and we do not associate it with the Personal Information you provide voluntarily, as detailed below.]

    [We may also obtain Personal Information about you from third parties]

 

Purposes of your Personal Information processing

The following is an overview of our purposes for using your Personal Information and why we need to process it.

 

Purposes of the processing

Why we need to process your Personal Information

provide you with any services or products you request

for the performance of your purchase orders (performance of a contract)

enable you to create a personal space or guest account (customer account) and thereby purchase our products online

pursuance of Pierre Fabre legitimate interests when the processing is required for the management of Our daily business activities

answer your questions sent via e-mail, contact forms and chats

for the performance of your purchase orders (performance of a contract)

manage any purchase orders that you may place online and their delivery as well as the applicable warranties

for the performance of your purchase orders (performance of a contract)

register your products online, to get access to additional services;

for the performance of your purchase orders (performance of a contract),

provide you with a better service – e.g. to find the next store or point of contact;

pursuance of Pierre Fabre legitimate interests to better serve its clients and prospects

ensure the security of your online transactions, to prevent fraud and payment defaults

pursuance of Pierre Fabre legitimate interests to ensure the security of its customers transactions on its Website

manage and optimize customer relationship including by improving our Website, and our products and services generally

pursuance of Pierre Fabre legitimate interests to better serve its clients

unless you object as indicated in the section below "Your rights" and "Cookies", better understand your preferences by analyzing your behavior on our Website and offer you products or services more in line with your interests

pursuance of Pierre Fabre legitimate interests to better serve its clients your express consent

send you information about our offers, news and events (newsletters, invitations and other publications)

pursuance of Pierre Fabre legitimate interests to better serve its clients your express consent

carry out statistics

pursuance of Pierre Fabre legitimate interests to better serve its clients

notify to the relevant authorities any issue raised by the usage of our products

pursuance of Pierre Fabre legitimate interests when the processing is required for the management of Our daily business activities compliance with our legal obligations

 

 

The Personal Information that is indispensable for us to fulfil the purposes that are described above is marked with an asterisk on the various pages of the Website where it is collected. Should you choose not fill in these mandatory fields, we may not be able to process your requests and/or to provide you the requested products and services. Other Personal Information is purely optional and allow us to know you better and to improve our communications and services accordingly. Further information on purposes and legal basis for specific processing scenarios can be found below.

 

Personal Information Disclosure and Transfer

We are part of the global Pierre Fabre group, and from time to time it will be necessary to share your Personal Information with our affiliated businesses when necessary for the purposes above listed.

We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving Our Website. In such case those third parties may need to access your Personal Information. If your Personal Information is transferred outside the EEA (European Economic Area) to other Pierre Fabre group companies or to service providers, we will take steps to ensure that your Personal Information receives the same level of protection as if it remains within the EEA, including by entering into Data Transfer Agreements, using the EU Commission approved Standard Contractual Clauses as they may be updated or revised, or by relying on certification schemes such as the EU - US Privacy Shield or other transfer mechanisms such adequacy decisions where applicable, Binding Corporate Rules or EU Data Protection Authorities approved Agreements. For transfers to other Pierre group outside the EEA, we have put in place and intragroup Data Transfer Agreement based on the EU Commission approved Standard Contractual Clauses as they may be updated or revised, which protect Personal Information transferred between Pierre Fabre entities.

You have a right to obtain details of the transfer mechanism under which your Personal Information is transferred outside of the EEA by contacting [contact email address]. We may share your Personal Information with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case Personal Information held by us about our users may be one of the transferred assets. We will also respond to requests for information where required by to do so by law, or when such disclosure is required to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.

 

Marketing [emails]

Where lawful to do so, and subject to your consent where required, we may communicate with you by email to tell you about our products and services. If you wish to opt-out of receiving marketing communications, please use [the 'unsubscribe' link provided in our emails], or otherwise contact us directly and we will stop sending you communications.]

 

Retention of your Personal Information

As a general rule, we keep your Personal Information only as long as required to fulfil the purposes for which it was collected. We retain your Personal Information for the time strictly necessary to manage the relationship with you (for instance when you open an account, you purchase a product from our web site etc.).

However, we keep your Personal Information for marketing purposes for three years after the last interaction between us when you are not a customer and as long as we remain in contact with you through our promotional activities when you are a customer, unless you object when you receive one of Our marketing messages.

IP addresses collected for security purposes will not be stored for longer than 10 days. Finally, the connection logs that are collected, subject to your consent, using cookies and other trackers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed thirteen (13) months. For more details, see "Cookies" Section below policy. We may have to keep your Personal Information in an archive mode beyond the term indicated above to comply with our legal obligations or where required by the applicable statute of limitation, to evidence a right or a contract (e.g. all transactional information are kept for the term of the contract and 5 years after the end of the contract).

When your Personal Information are no more necessary for the purposes or archives responding to our legal obligations or statute of limitation, we ensure that they are either completely deleted or anonymized.

 

External Links

The Website may contain links to third party sites. Since Pierre Fabre does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third party sites. This policy applies solely to Personal Information collected by our Websites or in the course of our business activities.

Your rights

Subject to applicable law, you may have some or all of the following rights in respect of your Personal Information:

  • to obtain a copy of your Personal Information together with information about how and on what basis that Personal Information is processed;
  • to rectify inaccurate Personal Information (including the right to have incomplete personal information completed);
  • to erase your Personal Information (in limited circumstances, where it is no longer necessary in relation to the purposes for which it was collected or processed);
  • to restrict the processing of your Personal Information where:
  • the accuracy of the Personal Information is contested;
  • the processing is unlawful but you object to the erasure of the Personal Information;
  • we no longer require the Personal Information but it is still required for the establishment, exercise or defense of a legal claim;
  • to request the portability of your Personal Information in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;
  • to give general or specific instructions on how your Personal Information should be processed and may be used, after your death.
  • To oppose at any time to be contacted by phone for direct marketing purposes, by registering free of charge on the website: www.bloctel.gouv.fr;
  • to withdraw your consent to our processing of your Personal Information (where that processing is based on your consent);
  • to object to a processing for marketing purpose; and
  • to obtain, or see a copy of the appropriate safeguards under which your Personal Information is transferred to a third country or international organisation.

In addition to the above rights, you have the right to object to any processing of your Personal Information justified by Pierre Fabre legitimate interest, including profiling (as opposed to your consent, or to perform a contract with you). You also have the right to object to any processing of your Personal Information for direct marketing purposes, including profiling.

You also have the right to lodge a complaint with your local supervisory authority for data protection, for example the ICO in the UK, the CNIL in France or the AEPD in Spain]. To exercise these rights, please contact us using the details given below. Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.

 

Cookies

A cookie is a small file that can be placed on the hard disk of your device or on the server of a website. We use cookies to obtain certain automatically collected information described above. You do not have to accept a cookie, and you can choose which cookie to accept by changing your browser settings so that it does not accept cookies. You can of course oppose their presence and refuse or delete them. To this end, you can delete them from your device by consulting the help page of the browser used or oppose the registration of "cookies" by disabling this feature in your browser.

 

Types of Cookies We use

Different types of cookies are used for different purposes on our Website, these are known as: strictly necessary cookies, performance cookies, marketing cookies, and functionality cookies. Some cookies may be provided by an external third party to provide additional functionality to our Website and these are included below.

  • Strictly necessary cookies: these are cookies that are essential to fulfil an action requested by you, such as identifying you as being logged in. If you prevent these cookies by adjusting your browser settings we cannot guarantee how our Website will perform during your visit.
  • Performance cookies: these are cookies used to improve our Website, for example for analytics that let us see how our Website is being used and where to make improvements. These cookies are used to collect information about how visitors use our Website. The information is collected in an anonymous form and includes the number of visitors, where visitors have come from to the Websites and the pages they visited.
  • Marketing cookies: these cookies are used to deliver adverts relevant to an identified machine or other device (not a named or otherwise identifiable person) which are tailored to interests associated with the website activity tied to that machine or device (e.g., clicked ad banners, visited subpages, search queries asked). These cookies are also used to limit the number of times a user sees an advertisement as well as to help measure the effectiveness of an advertising campaign. They may also remember that the Website has been visited from a device and share that information with marketing organizations. The marketing cookies on our Website are operated by third parties with our permission. Marketing cookies are used to monitor from which advertising source a user was directed towards our website so that we know whether it is worth us investing in that particular advertising source.
  • Functionality cookies: these cookies enhance the performance and functionality of our Website, often as a result of something you’re doing as a user. For instance, we may personalize our content for you or remember your preferences.
  • Third Party Social Plugin Sharing Cookies in Connection with Social Plugins: Embedding Social Plugins generally has the plugins’ providers store cookies. These cookies allow our users to share information with the respective social network but also allow the network operator to identify the user and store information about the usage of the Website by the user in his/her profile.


You may find below the list of Cookies We use on our Website



CategoryType of cookiesName of the cookieApplication nameThe duration of the conversation
Mandatory cookiesPermanent_effsKlorane13 months
Mandatory cookiesPermanent_effcKlorane13 months
Mandatory cookiesPermanent_gbsKlorane13 months
Mandatory cookiesPermanent_gbcKlorane13 months
Mandatory cookiesPermanenthas_jsKlorane13 months
Mandatory cookiesPermanentDrupal.tableDrag.showWeightKlorane9 months
Mandatory cookiesPermanentDrupal.visitor.last_rangeKlorane1 year
Mandatory cookiesPermanentctools-collapsible-stateKlorane13 months
Mandatory cookiesPermanentcookie-AgreedKlorane3 months
Mandatory cookiesPermanentSESSIONKloraneBrowser session
Cookie MarketingSocial networksFacebook PixelFacebook Pixel13 months
Cookie MarketingSocial networksFacebook Like ButtonFacebook Like Button13 months
Cookie MarketingSocial networksYouTubeYouTube13 months
Cookie MarketingSocial networks__gadsAdWords13 months
Functional cookiesGAGoogle AnalyticsGoogle Analytics2 months
Functional cookiesPermanentpf_store_map_boundsKlorane (Store Locator)13 months
Functional cookiesPermanentdialgo_box_infoKlorane13 months
Functional cookiesPermanentpf_store_user_posKlorane (Store Locator)13 months
Functional cookiesSocial networksGPSYoutube1 day
Functional cookiesSocial networksPREFYoutube8 months
Functional cookiesPermanentOGPCGoogle Maps1 month
Functional cookiesGA_gaGoogle Analytics13 months
Functional cookiesGA_gidGoogle Analytics3 months

 

Managing and Deleting Cookies

If you refuse cookies, we will no longer put any other cookies on your device, except the "functional" cookies described above (including, in particular, a cookie to remember that you do not want cookies to be installed when you are visiting the Website).

Please note that if you choose to delete or refuse certain cookies, this will affect certain features or services on our Website.

 

Update of the Privacy Policy

We may change this Privacy Policy from time to time in order to reflect changes in the law and/or our privacy practices.

Contact informations

If you have any questions in relation to this Privacy Policy or you wish to exercise any of your rights, please contact us at: aus.pfdc@pierre-fabre.com

We have a data protection officer, who can be contacted by using the following details: dpofr@pierre-fabre.com

 

Last modification: [ 15.10.2018 ]